Planning or interested in a trip with us but still have some unanswered questions? We've prepared a lit of our "Frequently Asked Questions" (FAQ) to help with that. Do not hesitate to contact us here should you still have any further questions.
Do I need a visa to travel to Indonesia?
This depends on how long you plan to be in Indonesia and your nationality. There is currently a visa exemption for over 160 countries which allow citizens of these countries to stay in Indonesia for a maximum of 30 days with no extensions. This visa exemption is free. Click on the "Daftar Negara Bebas Visa Kunjungan" option from this website: https://www.imigrasi.go.id/visa_exe/index/ for the full list of countries eligible for this exemption.
If you plan to stay in Indonesia longer than 30 days, you can apply for Visa on Arrival (VoA) at the port of your entry. This will cost you US$35 or IDR500,000 (to be paid in cash) which is valid for 30 days with the possibility of extending for 30 more days at any Indonesia's immigration office. Click on the "Negara" option from this website: https://www.imigrasi.go.id/apply_ri/tourism/visaonarrival/ for the list of the 62 countries eligible for V0A.
If your country is not listed in either the visa exemption or VoA list, you will have to apply for a visa from and Indonesian Embassy/Consulate in your home country.
Please note that to enter Indonesia, your passport must be valid for a minimum of 6 months from your arrival date and that there must be at least one blank page in the passport. You must also have a ticket showing an onward journey from Indonesia.
IMPORTANT NOTE: Due to the recent COVID-19 Pandemic situation, Indonesia has suspended most visa and imposed a number of entry ban. In view of the constant changing travel restrictions, we urge all our guests to contact the Indonesia Embassy in your own country to reconfirm the procedure you should follow. We will continue to monitor the current situation and will update with the latest developments. As always, we are ready to welcome you with an open arm, a big smile and extra eagerness to help.
What should I do if I have special food requirements?
For all food requirement(s), be it health or preference, Dive Damai will do our best to fulfill your request. When our friendly reservation staff reached out to you with the registration form, within the form is a section specifically for these purposes. Just note your request there and we will try our best to make it happen.
Dive Damai have had extensive experience managing the food requirements of people from all background or health conditions and we know exactly what we need to do to fulfill those requests. Though, due to the remote locations of the places we travel to, some of these ingredients are not available locally and are therefore delivered directly to the boat from our head office. To ensure that we have sufficient stock of what you need on board, we would need at least 3 weeks’ notice on all request. Please reach out to our reservation staff at firstname.lastname@example.org directly on your request should you have not received your registration form at that time.
We will do everything in our power to ensure that your needs are met and provide you with your preference, but we do ask for your understanding that we won't be able to provide for extravagant request such as truffles, caviar, wagyu steak, etc. Please also understand that there are some brands of items that are not available to purchase in Indonesia, therefore we won't be able to provide that either.
In support to the local economy, we try to buy as much of the items we use on board locally. Due to freshness reasons, we buy all of our fresh produces (mainly vegetables and fruits) locally. What this means is that, what we have available would be seasonal and that we won't be able to buy some vegetation that doesn't grow in Indonesia.
Is there a form I need to fill in?
Yes, 2-4 weeks before your trip, Dive Damai's friendly reservation staff would be in contact with you providing you a "Registration Form" that all guest must fill in before your trip. You will also be asked to provide a copy of the passport you will be using to enter into Indonesia for your trip.
What currency should I bring?
Under Indonesian law from June 2015, all payments in Indonesia MUST be made in Indonesian Rupiah.
Currency Exchange are available in larger cities but will not be available in more remote areas. If you choose to pay cash, it is best to ensure you have enough before arriving at the port of embarkation of disembarkation from Dive Damai's vessel.
We recommend exchanging currencies at high street banks or big money changers with CCTV as the smaller money changers that provide much higher rate than these places have a tendency of performing "Magical Miscounting".
Can I use credit and debit cards?
Most tourist places like Dive Damai will accept the major credit cards (Visa, Mastercard & AMEX) but charges a bank fee of 3.5% for all transactions. Please note that if you're planning to spend money at the port of embarkation or disembarkation from the vessels, we will highly recommend to prepare physically cash as the places Dive Damai travels to are quite remote and most are not very tourist centered.
Are there ATMs available?
ATMs can be found in all cities however not all banks will be represented and there is a chance that ATMs in remote areas could run out of money during long holidays. All ATMs will dispense currency at the current exchange rate but your bank may charge you extra fees for the transaction.
What are the baggage allowances for domestic flights?
The allowances vary enormously from destination to destination and airline to airline. Our reservation team is constantly monitoring the changes that occur regularly. A safe rule of thumb is 20 kg, or 44 lbs. However, some small domestic planes going to remote destinations can sometimes have an allowance of only 10kg or 22lbs or some do not include check-in baggage in their ticket prices. Some airlines will allow for selection of additional check in baggage (with extra fees). If you’re booking your ticket online, the website should clearly display this information and provide the necessary options. If you’re booking this with a tour agency, please make sure this is clarified up front and clearly stated in written to avoid complications and/or dispute.
Overweight baggage fees at the airport can be as much as USD5 per kg. If your return journey is with a different airline, there could also be different allowances and overweight fees. Please note that most airlines will not accept credit cards to pay for excess baggage at the airport. We urge you to take advantage of our dive equipment on the vessels to reduce your baggage weight. Due to limited storage space on board, we do have limitation on sizes and brand, so please book your set up front to avoid disappointment. Contact our friendly reservation staff at email@example.com for inquiries and booking, or simply include this booking requirement(s) in your registration form and we coordinate to ensure they are available on board. All equipment is top of the line and maintained to the highest standards.
How do I arrange our domestic flights?
With many online booking agents available these days and most airlines having their own website that allow booking directly with them, this would be one of the best option available. To check on flights availability across all these different website options, try www.skyscanner.com to help get a overview on your flight options. Booking directly through the airline’s website would be the best as it will be the most convenient for online check in, changes or cancellation (if required). However, due to website restrictions in some countries and language barrier, it’s not always possible to book directly from the airlines themselves. If that is the case, the only available online agent of Indonesia, would be www.nusatrip.com who would be able to provide you options of flights for most if not all airlines in Indonesia
The second and better option of booking your flight would be through Dive Damai’s reservations team. With our extensive experience, great local knowledge of the area and the advantage of our existing knowledge of the trip you will be joining us, you can safe yourself from all the hassle of researching the right flight for you and let us connect you straight to the boat. There will be a 15% administration fee on top of the flight price. This fee will cover the sales tax and VAT. Contact us at firstname.lastname@example.org to book you tickets now.
NOTE: Please make sure that you book your domestic flights first before booking your international flights to avoid missing your connection(s). Dive Damai often operates in remote locations of Indonesia, therefore guests will need to take a domestic flight from/back to one of Indonesia’s international airport hubs. We recommend that you plan your international flights at least one day before and after your domestic flights in case there are any unforeseen delays in domestic connections.
Where do I collect my purchase flight tickets?
If you’ve booked it online, the airlines or online agent will send the flight tickets to you directly via email.
If you’ve booked through us, we will also obtain your email address and send you a copy of the flight ticket via email. Let us know if you prefer another option (i.e. WhatsApp or Messenger) and we will be happy to send it through in this manner as well.
Is there any domestic airport tax to pay?
All flight tickets booked after March 2015 will have all airport taxes already included in the tickets.
Is there anything to pay when I leave the country?
At the end of 2015 all airlines were required to include the departure tax in the ticket price so there should not be any further taxes to pay.
When will I embark the vessel? (arriving first day of the trip)
If you book your domestic connection with our reservation team, you would have been booked to arrive at a recommended time and our team would have been notified of your arrival and will be waiting for you at the airport to escort you to the vessel right away.
If you have or intent to book your flight on your own, we will recommend that you arrive before 12pm so that those who arrived earlier would not need to wait too long before we depart. You are required to provide us with your flight information within the registration form. This information (when submitted) would have been passed on to our team on board and you will be pickup directly at the airport and escorted to the vessels right away.
NOTE: we do have some trips that have requirement of embarkation after 2.00pm. This is usually noted within your invoice and if you have booked our trip through an agent, the agent would have notified you of such restrictions up front. In the event where you are on one of those trips with this restriction, we recommend highly that you book yourself into a day hotel for some rest and we will come by to pick you up after 1.00pm. Please contact our helpful reservations team at email@example.com should you need assistance to book the hotel or arrangements for transfer from airport to the hotel (subject to additional charges).
When will I disembark the vessel? (flight departing on the last day of the trip)
We generally do not have restrictions on what time to disembark. We usually transfer you to the airport couple of hours before your departure flight to allow you enough time for your check-in.
NOTE: we do have some trips that have requirement of disembarkation before 12.00pm. This is usually noted within your invoice and if you have booked our trip through an agent, the agent would have notified you of such restrictions up front. In the event where you are on one of those trips with this restriction and have booked your domestic flights with our reservation team, we would have booked you on an earlier flight. However, if you are booking your own flight, we recommend highly that you book a flight that depart before 2.00pm
When will I embark and disembark the vessel? (flight arrived before and after the day of the trip)
You are required to update your hotel information and preferred pick up time in the trip’s registration form. Should the pickup time differ from the one you have provided us, we will be in contact with you before pickup. Or else, wait for us at the lobby of the hotel at the time you have selected in your registration form and our team will be there at +/-15 mins to escort you to the boat.
Arrange with our friendly Cruise Director on board for your time of disembarkation. Unless you’re on a trip that have restriction to depart before 12.00pm (which will be stipulated within your invoice or informed to you by your agent during booking), we usually will let you depart at the time of your choice.
How do I get from the airport to my hotel and vice-versa?
All transfers to the vessels within 20 km on the day of embarkation and disembarkation are complimentary and arranged by us.
If you have arrived before the day of embarkation or are departing after the day of embarkation and therefore need transfer from airport to hotel or vice versa, please reach out to our friendly reservation team at firstname.lastname@example.org and provide us with relevant information and we can help to make the needed arrangements. The cost of these transfer can be paid on board or directly to the driver himself in cash.
What is the minimum certification I require to dive with Dive Damai?
All diving passengers must be a certified diver of minimum Open Water level and be physically fit to dive. With prior arrangement, we can certify divers on the vessel, but you should have completed all theory and confined water training prior to the trip and bring with you all the corroborating documentation. You can contact your dive shop at home for more information.
If you are not a certified Open Water diver, we can also organize a limited number of "Discovery Dive" with a qualified dive instructor on board the vessel, please contact our reservation team at email@example.com for more information on this.
For those who are on board with the "All Inclusive Package" and would like to dive with Enriched Air Nitrox, you must be Enriched Air Nitrox certified. If you are not yet certified, a short training course can be provided on board with prior arrangement at an extra cost. Click here and maneuver yourself to the “Other Fees” > “Dive Courses on Board” section for more information on this cost
What’s the water temperatures, currents and visibility like?
This can vary greatly depending on the location, the season, and even the day.
Temperatures can vary from 30C/86F to (rarely) 17C/65F but a normal range for most areas is 26C/76F to 28C/82F. A 3mm wetsuit usually suffices for most areas and a hooded vest could be good as extra backup. If you find yourself getting cold, you can take advantage of our thicker wetsuits onboard which is free for our All Inclusive and Repeat guests as part of the dive equipment.
Currents also varies but currents are what make the Indonesia diving so special. Some dive sites are recommended to dive in currents because there is something extraordinary to see with the currents.
Visibility can vary from 5 to 40 meters but there are always amazing things to see in Indonesia regardless of visibility.
But don’t worry, our expert dive guides will always check currents, temperature, and visibility prior to each dive. We dive the best dives at the best times to find the best marine life. If we feel that a diver’s experience is not adequate, we will recommend they skip that dive, but more often than not, the Cruise Director will personally escort the diver for that dive to ensure safety.
I’m an avid photographer, can I dive on my own and can I have my own guide?
If you are a certified solo diver, we would allow you to dive on your own. Though we would highly recommend that you stay with your group so that our guide (with their knowledge of the dive site) can you find more interesting subject for your photography.
We have 3 dive guides for 12 guests on board (14 guests for some full charters), therefore we won’t be able to allocate you a dive guide to your own. Though we do have good experience with having photographers on board and we understand photographers’ desires and the way they dive. Therefore, we put a lot of thought into the formation of the dive groups.
If you would like to hire your own private guide, this can be arranged for USD100 per day of diving, plus the cost of flights for the guide to and from the boat. Please contact us at firstname.lastname@example.org to arrange and book for this service up front. We will require at least 3 weeks’ notice to make the needed arrangements. Usually our guests find that with such a small diver to guide ratios, this service is unnecessary.
What is Enriched Air Nitrox and how can I get certified on board?
Enriched Air Nitrox is air that has a higher amount of oxygen than normal air that we breathe. Diving with Enriched Air Nitrox can increase your No Decompression time compared to diving with normal air at the same depths. Some divers also think that diving with Enriched Air Nitrox has a possibility to reduce diver fatigue.
However, diving with Enriched Air Nitrox limits your depth compared to normal air. On Damai boats we find that over 90% of our divers feel that the advantages far outweigh the disadvantages.
The certification course is quite simple and straightforward, if you are interested in doing the Enriched Air Nitrox course onboard, please let us know in advance so that we can prepare learning materials for you. Please note that the course will require extra cost. Click here and maneuver yourself to the “Other Fees” > “Dive Courses on Board” section for more information on this cost.
What is the rules on board for drinking alcohol and diving?
You are allowed to drink while you’re on board and Dive Damai even provide free flow of beer with no extra charges and a complimentary glass of wine every night. However, you are not allowed to drink if you still plan to dive that day. For safety reasons, we are very strict about drinking before diving and if you were to even open a can of beer or take a sip of alcohol, we will not allow you to dive for the rest of the day.
What safety equipment is available on board?
We take your safety very seriously.
For divers, we have plenty of surface marker buoys available, and they are for your use free of charge (if you don’t have one). We also have Nautilus LifeLine Marine Rescue GPS which may be rented for USD100 per trip. We highly recommend pre-booking as we have limited unit available on board.
On board, we have plenty of emergency oxygen, radios, GPS, satellite phone, and satellite internet. For a list of safety equipment on board, click here (for Damai 1) and here (for Damai 2) to see the list of equipment for each vessel.
Do you serve alcohol on board?
Yes, included in the price of your trip, we provide free flow of beer and we also give out a complimentary glass of wine during dinner. We do have our own stockpile of beer on board, but if you are a group and all are very heavy drinker, please make sure that you warn us upfront so that we can stock up and ensure that we do not come out short during your trip.
Other than those complimentary alcohol we provide on board, we also have a selection of wine by the bottle that you can purchase onboard. With prior arrangement and sufficient notice, we can also order and send to the boat your own selection from our suppliers in Bali.
Please contact our reservations team at email@example.com for the wine or spirits list. Prices for imported alcohol in Indonesia are high due to a luxury tax and we will be charging you only the cost price of these alcohols (including the shipping fees). For a better deal, you should buy your own wine and spirits at the duty-free shop at your home country. Please note that Indonesian customs limits 1 liter per person.
DIVE INSURANCE IS COMPULSORY
We dive in extremely remote locations. Safety is a priority and we ask you to help yourself by ensuring you have the correct travel and dive insurance for everyone’s peace of mind. Those without a valid dive insurance purchased will not be allowed to dive while you’re on board.
Dive Damai have a partnership with DiveAssure for our dive insurance. Click here and look for the “Diving Accident & Dive-Travel Insurance” section, insert the relevant information to get the option best suits you. Click the options below to access the relevant information:
You could also contact our reservations team at firstname.lastname@example.org to assist you with this purchase.
Travel and trip cancellation insurance?
Dive Damai strongly recommends travel and/or trip insurance and specifically trip cancellation insurance.
Indonesia lies on the Ring of Fire, a famed line of active volcanoes that circle the Pacific Ocean. Some volcanic activity could disrupt international and domestic travels. Dive Damai will not be held responsible should a trip be cut short or cancelled due to “unavoidable circumstances” such as weather conditions, unforeseen natural phenomena, Force Majeure (natural disasters, epidemics and unforeseen acts of God, etc) and unavoidable acts of man (war, riots, terrorist attack, etc). In the rare occasion of this happening, you will be directed to your insurance for the trip cancellation.
As for flights arrangements, please allow yourself extra time when booking flight schedules and check the small print of your trip insurance to avoid disappointment.
What power does the vessel provide and do I need to bring an adapter?
Our camera room on board has both 110V and 220V international power sockets with voltage stabilizer. We strongly recommend you to charge your batteries and other electronics in our camera room. Your cabins also have international power sockets which we suggest to use only for small electronic devices when there is someone awake in the cabin. However, the standard power socket in Indonesia is a European two-prong plug.
What are provided in the Cabin?
All of our cabins have en-suite facilities and have individual air-conditioned unit. The cabins are equipped with lots of storage and cabinet space.
For a most comfortable sleeping experience, all cabins are equipped with high quality spring mattress, highest threat count bed sheets and covers, 2 sleeping pillows for each guests and a couple of small pillows.
We provide each guest with a large size bath towel, a face towel, a hand towel and bath rope. As for toiletries, we provide our own range of Palm Oil free Damai Body Wash, Shampoo, Conditioner, Body Lotion and Hand Soap allowing you to save the time, trouble and baggage allowance for more important items. We also have hairdryers and ear plugs available in every cabin.