There is no fixed departure time for our cruises allowing guests the flexibility to choose their preferred inbound airline. Most flights into the destination arrive between 06.00 and 12.00. All guests will be met at the airport and assisted with their luggage and transported to the vessel. Once all guests are onboard, the vessel will be receive final clearance paperwork and depart as soon as this is received from the harbour authority.
At the end of a trip the vessel will always arrive well in advance of any flight departure times. Again, guests will be assisted with their luggage and transportation to the airport. Guests can remain onboard with pleasure, but we insist on leaving at least 2 hours to navigate check in at the airport prior to your flight departure.
Yes. However, most passport holders will benefit from the visa-on-arrival system. This visa is valid for 30 days and for most nationalities is now free; those who need to pay the fee of US$35 will need to do so in cash. If you are coming to Indonesia for more than thirty days a 60 day visa can be bought prior to arrival from the Indonesian embassy in your country of origin only. Up to date information can be obtained from the following website: http://www.embassyofindonesia.org/wordpress/ . Please note that your passport must be valid for a minimum of six months from your arrival date and that there must be at least one full blank page in the passport.
As of March 20th, Indonesia suspends it’s visa-free policy and expands entry ban for certain nationalities
In view of the constant changing travel restrictions we urge all our guests to contact the Indonesian Embassy in your country to reassure what procedure you should follow.
We will remain monitoring the developments and ready to welcome you, as we always do: with a smile and eager to help.
There is no longer any departure tax to pay. PLEASE KINDLY NOTE THAT THIS MIGHT CHANGE. DOUBLE CHECK WITH US PRIOR DISEMBARKING.
Under Indonesian law from June 2015 all on board payments MUST be made in Indonesian Rupiah. Credit Card- These payments may be made in cash or by credit card. If you use a credit card we will charge 3.5%. Visa and Mastercard are the best options in Indonesia but we can also accept American Express. All international tourist destinations will have credit card machines available in hotels and most restaurants. It is highly recommended to advise your provider that you are travelling abroad. Currency Exchange- We recommend exchanging currency in major banks rather than smaller money changers. The rates are more current and the tellers less prone to miscounting. ATMs- There are many ATM’s and banks in Indonesia. These will dispense currency at a current rate of exchange. Please note that your bank may charge you for the transaction. If you choose to pay cash it is best to ensure you have enough with you before arriving at your point of embarkation as it is not always possible to obtain sufficient cash in the more remote areas of Indonesia. Tips for your crew are not included and preferred in cash of any currency to minimise tax implications for the crew.
The allowances vary enormously from destination to destination and airline to airline. Our concierge team is constantly monitoring the changes that occur regularly. A safe rule of thumb is 20 kg, or 44 lbs and one bag. However, we cannot avoid taking some small domestic planes to reach the remoter destinations and baggage allowance can sometimes be only 10kg or 22lbs per passenger. Over baggage payments can be as much as US$5 per kilo. Please kindly note that most airline companies will not accept credit cards to pay any excess in weight and you need to consider your return journey as well which may be on a another carrier with differing allowances and prices. We urge you to take advantage of our dive equipment on the vessels to reduce your baggage weight. Full details of what equipment is available can be obtained from our concierge team. All equipment is top of the line and maintained to the highest standards.
Booking flights on Indonesia’s domestic carriers is sometimes difficult as most will not accept credit cards. To avoid difficulty or disappointment Dive Damai’s concierge team will arrange all your domestic flights via your agent or directly with you. We will simply add a 15% administration and sales tax charge on top of the flight price. Please contact our team to arrange the best itinerary for you. Depending on where you are entering Indonesia, one of our concierge team will meet you on the day of your domestic flight and facilitate your check in. In most cases the ticket will be emailed to you in advance.
Transfers within 20km, to and from the harbour, on the day of embarkation and disembarkation are arranged by our concierge team and are complimentary. We can also arrange all your transfers within Indonesia. You or your travel agent must provide us with your arrival and departure flight details and the rest will be arranged by the concierge team.
There is no longer any domestic taxes to pay. They should already be included in the price of your ticket.
All diving passengers must provide a current dive certification card of a minimum Open Water level. On occasion by prior arrangement we can certify divers on the vessel but they must have completed all theory and confined water training in a separate location and bring with them all the corroborating documentation. You can contact your dive shop at home for more information. We can organise a limited number of “Experience Dives” with a qualified instructor aboard the vessel, please ask for more information. If you wish to dive with NITROX on the vessel a short training course can be organised by prior arrangement at extra cost. Alternatively bring your NITROX certification card with you and you are ready to go. DIVE INSURANCE IS COMPULSORY. We recommend DAN International. We dive in extremely remote locations. Safety is a priority and we ask you to help yourself by ensuring you have the correct travel and dive insurance for everyone’s peace of mind.
Visibility can vary from 5 metres to 40 metres. This is never a real concern because the enormous diversity of life in Indonesian waters. Our expert dive guides will always check currents, temperature and visibility prior to a dive. We dive the best dives at the best times to find the best wildlife. Go with the flow, you won’t regret it. Temperatures can vary from 30C/86F to (rarely) 17C/65F but a normal range for most areas is 26/76F to 28C/82F. A 3mm wetsuit usually suffices with a hooded vest as a backup. Take advantage of our onboard dive equipment if you are cold, this is free for our All Inclusive or Repeat guests. Currents are what make the Indoneisa diving so special and can vary, the dive team will always check the current prior to a dive. If a dive is called for in a current it is because there is something extraordinary to see. If we feel that a diver’s experience is not adequate we will recommend that they sit a dive out or often the Cruise Director will personally escort the diver to ensure safety. Safety is our priority. We have years of experience in the business so please trust our judgement. We want you to come back and enjoy the experience again.
All divers on our vessels will benefit from a 4-1 diver to guide ratio and we understand photographers’ desires and the way they dive. A lot of thought goes in to the formation of the groups. If you would like a private guide this can be arranged at a USD 100 a day of diving, plus the cost of flying the guide to and from the boat. Usually our guests find that with such a small diver to guide ratios this service is unnecessary. We will treat you according to your experience. We encourage you to make use of the (free) Spare Air bottles as an extra safety measure.
Our vessel has both 110v and 220v power. There are many adaptors on the boat for both battery charging and laptop computers. The standard power socket in Indonesia takes a European two-prong plug however most sockets on board are “international” and will accept almost any pin configuration.
**Please note that for safety reason, guests are only allowed to charge batteries in the camera room during day time and our crew will disconnect all electronic devises overnight.
Damai I does not have internet available on board. It is equipped with an antenna booster linked to a 4G hotspot. This service is free of charge but only available where there are cell phone towers during your trip and is not guaranteed.
Damai II on the contrary, is providing internet through our Sailor 600 Ku Band VSAT system. For more details, please visit : Damai II Satelite Wifi
If you have food allergies or have a special diet please let the concierge team know in advance and we will do all we can to satisfy your tastes. Working in remote locations doesn’t really restrict our menu as we try to stock the vessels in advance and transport food regularly to the boat at the start of each trip, however much of our produce is locally grown and may be seasonal. Your comfort, pleasure and health are our priority. We will do everything in our power to ensure that your needs are met. Also, while onboard let our service staff know if you dislike anything on our menu for the day and we will be happy to make you whatever you prefer. We need your input so please be proactive in order to satisfy your desires and needs.
On our vessels beer and soft drinks and the first glass of House table wine (with dinner) are all free. We have a selection of wines by the bottle that you can purchase onboard and by prior arrangement (and with sufficient notice) we will order and ship to the boat your own selection from our suppliers in Bali. Please contact our reservations department to request the wine or spirits list.Prices for imported alcohol in Indonesia are high due to a luxury tax. We attempt to keep our prices as low as possible. It is not our goal to make money on these wines but merely to recoup our costs. If you wish to bring your own wine and spirits you are very welcome to do so. There is a limit of 1 litre per person at customs.
Enriched Air is what you get when you increase the amount of oxygen in the gas you breath from your tank. This leads to certain advantages underwater, mainly that the amount of No Decompression time you have is greatly increased when compared to diving with ordinary air, but also that there is possibly reduced diver fatigue. As in life there is a balance and with Nitrox the main down-side is that it is not safe to dive deeper than 30m/100 feet. On Damai boats we find that over 90% of our divers feel that the advantages far outweigh the disadvantages. It is possible to get certified on board the boats and the procedure for doing so is quite straight forward. Dive Damai is affiliated with SDI/TDI training facility and for more information please follow this link: http://www.dive-damai.com/SDI_dive_training
At Dive Damai we provide our own range of unique Body Wash, Shampoo, Conditioner, Body Lotion and Hand Soap allowing you to save the time, trouble and baggage allowance for more important items. We also have hairdryers available in each cabin and try to carry a stock of back up items in case you forget something important.
Yes, Dive Insurance is Mandatory.
Dive Damai strongly recommends trip insurance and specifically trip cancellation insurance. Indonesia lies in the middle of the Ring of Fire, a famed line of active volcanos that circle the Pacific Ocean. In recent months there has been activity in volcanos that lie relatively close to the hub of Denpasar and this has caused considerable disruption to thousands of tourists entering and leaving Indonesia, or travelling between islands. Please allow yourself extra time when booking flight schedules and check the small print of your trip insurance to avoid disappointment.
Due to the current situation of the recently declared virus pandemic, we strongly advise all our customers to ensure that they purchase or are in possession of an insurance policy that covers all aspect of trip cancellation and/or curtailment for all reasons. Do ensure that your insurance company do not include Corona virus coverage as an exclusion.
Dive Damai would like to offer you our expertise in arranging a tailor-made add-on land tour during your stay in Indonesia. There are a variety of natural wonders and cultural opportunities for you to take advantage of with the added benefit of only visiting the places that please you for the amount of time that you have available. Please contact our reservations team for more information.